At Glimmer and Glitz, we are dedicated to delivering your handmade jewelry promptly, securely, and with utmost care. This policy outlines the procedures, timelines, costs, and conditions related to the shipping and delivery of our products.
1. General Overview
Our shipping and delivery process has been designed to ensure a smooth and transparent experience for our customers. Whether you’re purchasing a one-of-a-kind necklace or custom earrings, we handle each order with care.
2. Shipping Options
Domestic Shipping
We offer the following shipping options for deliveries within India:
1. Standard Shipping:
○ Delivery within 5-7 business days.
○ Suitable for most orders, ensuring a balance between affordability and timely delivery.
2. Express Shipping:
○ Delivery within 2-3 business days.
○ Recommended for urgent orders or special occasions.
International Shipping
● We ship to select countries worldwide. Delivery times may vary based on the destination, customs clearance processes, and courier services.
● Delivery typically takes 7-21 business days for international orders.
3. Shipping Costs
Shipping fees are calculated based on:
● The weight of the package.
● The delivery location (domestic or international).
● The shipping method selected at checkout (standard or express).
Free Shipping
● We offer free standard shipping for orders exceeding INR 5,000 within India.
● For international orders, free shipping thresholds depend on the destination country and will be clearly indicated at checkout.
Additional Charges
● Any customs duties, import taxes, or additional fees for international orders are the responsibility of the customer.
4. Order Processing
Order Confirmation
● Once an order is placed, you will receive a confirmation email containing order details and an estimated delivery date.
Processing Time
● Orders are typically processed within 1-2 business days.
● For custom or personalized jewelry, additional time may be required, which will be communicated during the ordering process.
Packaging
● All items are carefully packaged to ensure they arrive in perfect condition.
● Our packaging is designed to protect delicate items, with an eco-friendly approach wherever possible.
5. Delivery Timeframes
Domestic Orders
● Standard shipping: 5-7 business days.
● Express shipping: 2-3 business days.
International Orders
● Delivery times vary depending on the destination country. Generally:
○ Asia-Pacific: 7-14 business days.
○ Europe and North America: 10-21 business days.
○ Other regions: 15-21 business days.
Note: Delivery timelines are estimates and may vary due to unforeseen circumstances such as natural disasters, customs delays, or courier strikes.
6. Tracking Your Order
We provide tracking details for all shipped orders.
● Once your order is dispatched, you will receive a tracking number via email or SMS.
● You can monitor the status of your shipment in real time using the tracking link provided.
7. Failed Deliveries and Redelivery
Reasons for Failed Deliveries
Deliveries may fail due to the following:
● Incorrect or incomplete delivery address provided by the customer.
● Absence of the recipient at the delivery location.
● Refusal to accept the package.
Redelivery
● If a package is returned to us due to failed delivery, customers can request redelivery. Additional shipping fees may apply.
● Orders returned to us and not claimed within 30 days will be considered abandoned.
8. Damaged or Lost Items
Damaged Packages
● If you receive a damaged package, notify us within 48 hours of delivery.
● Provide photographs of the damaged item(s) and packaging to support your claim.
Lost Shipments
● If your order has not been delivered within the estimated timeframe, contact us immediately.
● We will coordinate with the courier service to locate the shipment or issue a replacement/refund.
9. Delays and Exceptions
We strive to meet delivery timelines; however, delays may occur due to:
1. Weather conditions or natural disasters.
2. Delays in customs clearance for international orders.
3. Seasonal demand, such as festive periods or sales events.
In such cases, we will keep you informed and work to resolve the issue promptly.
10. Special Instructions for Custom Orders
Custom or personalized jewelry items require additional production time.
● The estimated production and delivery timeline will be communicated at the time of order placement.
● Customers are encouraged to place orders for custom items well in advance of important occasions.
11. Return Shipping for Refunds
● If you are returning a product for a refund due to damage, defect, or incorrect delivery, we will bear the cost of return shipping.
● For returns due to change of mind or other reasons, the customer will be responsible for return shipping costs.
It is recommended to use a trackable shipping method for returns to avoid any issues.
12. Policy for High-Value Orders
For orders exceeding INR 25,000, additional measures may be taken:
● Identity verification may be required before dispatch.
● High-value items are insured during transit for added security.
13. Customer Responsibilities
To ensure smooth delivery, customers must:
1. Provide accurate and complete shipping information during checkout.
2. Be available to receive the package or authorize someone to accept it on their behalf.
3. Promptly notify us of any issues, such as delays or damage.
14. Modifications to Shipping Policy
Glimmer and Glitz reserves the right to update this policy at any time without prior notice. Customers are encouraged to review the policy periodically for updates.
