At Glimmer and Glitz, we are committed to delivering high-quality handmade jewelry that meets your expectations. We recognize that unforeseen circumstances may lead to cancellations or returns, and we aim to make this process as straightforward as possible. This Cancellation and Refund Policy outlines the terms and conditions governing cancellations, returns, and refunds.
1. General Overview
Our handcrafted jewelry is made with utmost care and precision. Due to the nature of our products, certain restrictions apply to cancellations and refunds. This policy applies to all customers purchasing from Glimmer and Glitz, whether online or through other sales channels.
2. Cancellation Policy Customer-Initiated Cancellations Eligibility for Cancellations:
● Customers can cancel their orders within 24 hours of placing them without incurring any penalties.
● Once an order has been processed for shipping, cancellations will no longer be accepted.
● Custom or personalized orders cannot be canceled under any circumstances due to the bespoke nature of the product.
Process for Cancellation:
To request a cancellation, customers must:
● Provide the order number and a reason for cancellation.
● Submit the request within the eligible time frame.
We have a 7 day return policy which means you can return your item within 7 days from the date of receiving your order.
Seller-Initiated Cancellations
In certain cases, Glimmer and Glitz may need to cancel an order, including:
● If the ordered product is out of stock.
● If there are issues with payment processing.
● If the provided customer information is incomplete or inaccurate.
In such cases, customers will be informed promptly, and any payments already made will be refunded in full.
3. Refund Policy
Eligibility for Refunds
Refunds may be issued under the following circumstances:
1. Defective or Damaged Products: If the product is found to be defective, damaged, or significantly different from the description provided at the time of purchase.
2. Incorrect Products Delivered: If the item received does not match the order specifications.
3. Non-Delivery of Items: If the order is not delivered within the promised delivery timeframe, and the delay exceeds 15 business days (beyond standard exceptions such as natural calamities or courier strikes).
Refunds will not be provided in the following cases:
● If the product shows signs of wear, misuse, or tampering.
● For custom or personalized orders, unless the product is defective.
● If the return request is initiated after the eligible return window (7 days from delivery).
Refund Request Process
Customers seeking a refund must adhere to the following steps:
1. Initiate the Request: Contact Glimmer and Glitz to inform us of the issue. Provide details such as the order number, reason for refund, and supporting evidence (e.g., images of the damaged product).
2. Return of Product: If approved, customers must return the product in its original packaging along with any accompanying documentation or accessories.
3. Inspection and Approval: Once the returned product is received, it will be inspected for compliance with the refund eligibility criteria. Refunds will only be issued after successful approval of the return.
Refund Processing Timeline
Once a refund is approved, the Credit time will depend on the payment method used:
● Credit/Debit Cards: 7-10 business days.
● Net Banking or UPI: 3-5 business days.
Customers will receive a confirmation email or notification once the refund has been processed.
4. Non-Refundable Items
Certain items are not eligible for refunds:
● Custom or Personalized Jewelry: Items made specifically to order, including engraved or custom-designed jewelry.
● Sale or Clearance Items: Products purchased during sales or on clearance are considered final sale and cannot be returned or refunded.
5. Return Shipping Costs
● For Eligible Refunds: If the refund is due to a mistake or defect on our part, Glimmer and Glitz will bear the cost of return shipping.
● For Customer-Initiated Returns: If the return is due to a change of mind, the customer will be responsible for the return shipping costs.
It is recommended to use a trackable shipping service for returns to ensure the package is received safely.
6. Exceptions to the Policy
Custom Orders
Custom or bespoke jewelry items are tailored specifically for the customer and cannot be canceled or refunded unless a manufacturing defect is identified.
Delays Due to External Factors
Glimmer and Glitz are not responsible for delays caused by external factors, such as courier service disruptions or natural disasters. Refunds for delays will only be considered if the delay is beyond the stated delivery timeframe by more than 15 business days.
7. Customer Responsibilities
To ensure a smooth cancellation and refund process, customers are expected to:
● Provide accurate and complete order information.
● Retain proof of purchase and any related documentation.
● Adhere to the timelines mentioned in this policy.
Failure to comply with these responsibilities may result in the rejection of cancellation or refund requests.
8. Resolution of Disputes
In the event of a disagreement regarding cancellations or refunds, customers can reach out to our dispute resolution team. The decision of Glimmer and Glitz management will be final and binding.
9. Policy Updates
Glimmer and Glitz reserves the right to modify or update this policy at any time without prior notice. Customers are encouraged to review the policy periodically to stay informed of any changes.
